The Greater Westmead Association in Pinetown, KZN has taken a major step forward in strengthening its security infrastructure with the introduction of the 24/7 Drone Force Dual Dock Drone Solution, a cutting-edge aerial surveillance system designed to transform how safety is managed across the commercial precinct.
Representing approximately 380 member businesses, the Greater Westmead Association invests in advanced technologies that enhance safety, operational efficiency, and peace of mind for business owners, employees, and visitors operating within the precinct.
A New Standard in Commercial Security
The Dual Dock Drone Solution is a market-leading approach to surveillance, offering an additional layer of protection for businesses, owners, employees, and visitors within the commercial precinct.
By integrating advanced drone technology with existing security infrastructure, the system provides real-time aerial intelligence enabling security teams to respond more effectively to incidents as they unfold.
Operating as a permanent 24/7 Drone Force capability, the system ensures continuous aerial support for security teams on the ground, significantly strengthening the area’s overall safety framework.
24/7 Drone Force strictly adheres to all South African Civil Aviation Authority (SACAA) guidelines and regulatory requirements. This ensures that every deployment operates safely, legally, and in full compliance with national civil aviation standards.
24/7 Drone Force was successfully audited against BARS for RPAS (Basic Aviation Risk Standard for Remotely Piloted Aircraft Systems), a global safety standard from the Flight Safety Foundation that sets best practices for RPAS safety management.
Seamless Integration with Existing Security Infrastructure
Jan Marè, the Greater Westmead Association’s Managing Director, shares: “A key advantage of the Dual Dock Drone Solution is its seamless integration with the association’s existing control room and tactical response teams.”
“Live tactical streaming by the drone is instantly transmitted to both the control room and security vehicles on patrol. This immediate access to real-time aerial intelligence allows operators to interpret developing situations quickly and deploy the most appropriate response without delay. The result is significantly improved coordination between the surveillance and first responder teams, enabling faster and more accurate decision-making during security incidents.”
Improved Situational Awareness and Faster Response
Real-time aerial footage dramatically enhances situational awareness for security teams, allowing them to assess risks from a broader perspective before dispatching resources.
This capability not only improves operational efficiency but also strengthens overall safety protocols across the precinct.
The system also supports a Drone First Responder (DFR) model, where critical information can be shared not only with tactical teams but also with law enforcement agencies and emergency responders when required.
Proven Reliability and Rapid Deployment
Jan Marè explains: “The Dual Dock Drone Solution has already demonstrated impressive operational reliability during early testing. The system has successfully operated in rainy conditions and is designed to provide continuous 24/7 operational capability with minimal downtime. Unlike previously deployed manned drone operations, which required significant resources and coordination, the dock-based system allows drones to launch and land autonomously whenever needed, with BVLOS rated drone pilots situated off-site, remaining in full control of the system.”
“One of the most impressive features is the rapid handover capability between the two docking stations. Testing has shown that the switchover time between one drone landing and the second drone taking off can be completed in under 90 seconds, with as little as 45 seconds achieved in optimal conditions. This ensures near-continuous aerial coverage during active incidents.”
Supporting Security Teams on the Ground
Following the initial operations period, Jan Marè is excited by the impact on the ground teams: “The Dual Dock Drone Solution is a game-changer for our commercial environment and contributes hugely to the safety and security of our businesses, the owners, and their staff. The integration with our control room and tactical team allows live video from the drone to be interpreted immediately, enabling the correct response.”
“Our staff are more confident with aerial support. Regardless of the incident at hand, that confidence is extremely important in delivering a reliable, rapid and market leading response at all times.”
Reducing Human Error Through Automation
By automating key surveillance processes, the Dual Dock Drone Solution also helps reduce the potential for human error – an important factor in high-pressure security environments where mistakes can have serious consequences.
AI is effectively utilised for the detection of vehicles and people.
The semi-automated docking and deployment capability ensure that drones are available whenever needed, without relying on manual launch procedures.
Preparing for Seasonal Risks
Beyond crime prevention, the technology is expected to play an important role in monitoring and responding to winter fires, which have caused significant damage in previous years.
With aerial visibility across the area, security teams will be better equipped to detect and respond quickly to fire outbreaks before they escalate.
SACAA/UASOC/G1369D [Agridrone (PTY) Ltd]